Returns & Exchanges

We want you to love your Ugg footwear, which is why we offer a 30-day return window for items in original, unworn condition. Whether you need a different size or a different style, our process is designed to be as cozy and effortless as our boots.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back and choose between a refund or exchange.

• 2.
  Print Your Label

  Once your request is authorized, download and print the prepaid shipping label provided via email and secure it to your original packaging.

• 3.
  Drop Off Package

  Hand your package to any authorized carrier location or schedule a pickup; ensure all original tags are attached and the box is taped securely.

• 4.
  Receive Your Refund

  After our warehouse inspects your return for quality assurance, we will process your refund or ship your exchange within 7 to 10 business days.